PRIVACY POLICY

At Tunisia Transfers, we are committed to protecting your personal data and ensuring a secure, smooth, and reliable travel experience. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our transportation services across Tunisia.

1. Information We Collect

We collect relevant information to manage your bookings effectively and enhance your experience.

Personal Information

To process your booking, we may request your name, contact number, email address, pickup and drop-off locations, and flight details for airport transfers.

Payment Information

All payments are securely handled through third-party payment processors. We do not store your complete card or banking details.

Automatically Collected Data

When you browse our website, we may collect non-personal data such as device information, IP address, browser type, and usage statistics to help us optimize our platform.

Communication Records

Emails, messages, or calls exchanged with our support team may be recorded to improve service quality and ensure accurate assistance.

2. How We Use Your Information

Your data is used strictly for service delivery and support. This includes:

Processing and confirming bookings
Sending driver details, ride updates, and reminders
Improving website performance and user experience
Responding to inquiries through customer support
Ensuring compliance with Tunisian legal and safety requirements

We do not sell, rent, or misuse your personal data.

3. Information Sharing

We share your information only with trusted service partners to complete your booking:

In certain circumstances, information may be shared with legal authorities if required under Tunisian law.

4. Data Security

We apply strict security measures to protect your personal data from unauthorized access, misuse, or alteration. While no system is completely risk-free, we continually update our security protocols to maintain data integrity.

5. Data Retention

We retain your information only for as long as needed for booking management, service quality tracking, and compliance with legal obligations. You may request data removal at any time, subject to legal requirements.

6. Your Rights

You may request:

7. Cookies & Tracking Technologies

Our website uses cookies to personalize your experience, enhance functionality, and analyze visitor traffic. You may disable cookies from your browser settings; however, some features may not function properly.

8. Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect data from minors.

9. Contact Us

For privacy concerns, data-related requests, or general inquiries, you may contact us:

Email:

tunisiatransfers@gmail.com

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